JOB DESCRIPTION

Job Title:        Computer Technician I                                Wage/Hour Status:   Non-Exempt

Reports to:     Director of Technology                                 Pay Grade:

Department:  Technology                                                    Date Revised: 08/09/2016

Primary Purpose: Support of the Princeton ISD Desktop Environment

Provide Princeton ISD with an effective and professional resource for managing helpdesk tickets.  Providing support to Princeton ISD Students / Staff to solve technical problems.

Qualifications

Education/Certifications

• High School Diploma

Special Knowledge/Skills

• Excellent communication skills
• Strong commitment to customer service
• Ability to function in a team based environment with the ability to share knowledge and a willingness to learn from other team members.
• Working knowledge of Microsoft Office Applications
• Working knowledge of Windows Operating Systems
• Basic computer hardware troubleshooting and repair
• Entry level experience in the computer repair field
• Printer maintenance and troubleshooting

Experience

Major Responsibilities and Duties

Computer Network – responsible for the day to day operations of the user environment through-out Princeton ISD, working helpdesk tickets which could include the following tasks:

• Respond to helpdesk tickets
• Image and troubleshoot and Windows and Apple workstations
• Document processes used by Princeton ISD
• Help new users get oriented with the Princeton ISD network
• Perform all other duties assigned.
• Troubleshoot basic connectivity issues (wired / wireless)
• Perform maintenance on Classroom Audio / Visual devices

Other Duties

• Other duties as may be assigned by the Supervisor

Supervisory Responsibilities

• None

Equipment Used

• Computer
• Printer

Working Conditions

Mental Demands/Physical Demands/Environmental Factors

• Several tasks and projects open simultaneously. Maintaining composure under pressure is a necessity at all times.  Some after-hour and weekend work required for maintenance, upgrades, and installations. Must be able to lift PC’s and printers.

The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.

Approved by:                                                                        Date:

Prepared by:     David Vincent                                             Date:   08/09/2016